The £31 Billion Gone-Away Crisis: Why UK Financial Services Can't Afford to Wait
With £31.1 billion in unclaimed pensions and 3.3 million lost customers, the gone-away problem is growing fast. Here's what firms need to know.
Resources
Insights on gone-away customers, regulatory compliance, and the power of real-time data in UK financial services.
FCA Consumer Duty and Customer Reconnection: What Financial Services Firms Need to Know
The Consumer Duty raises the bar for customer outcomes. Lost contact with policyholders could become a compliance issue.
Why Data Freshness Matters: Real-Time vs Credit Reference Agency Data
CRA data can lag by 6–8 weeks. In customer reconnection, that delay can mean the difference between success and failure.